Performans Değerlendirme Becerileri (2 gün)

Bu kurs, performans yönetiminin bireyler ve ekipleri daha etkin, daha yaratıcı ve daha müşteri odaklı olarak çalışmaya nasıl
motive edebileceğini göstermektedir. Üstün performansı destekleyen ilkeler, uygulamalar ve davranışları geliştirmektedir. Bu kurs,
çalışanlarınızdan en yüksek düzeyde verim almanızı ve sürdürülebilir rekabet avantajı elde etmenizi sağlayacaktır. Çalışanların
performansının değerlendirilmesi ve iyileştirilmesinden sorumlu bir bölüm müdürü, ekip lideri, personel veya gelişim uzmanı iseniz,
sizin için ideal bir kurstur.

Performans Değerlendirme Kursu sonunda:
• Kilit sonuç alanları ve bunların performans göstergelerini belirleyebileceksiniz
• İyi ve kötü performansı ayırt edebilecek ve bunların yönetimi için yaklaşımlar geliştirebileceksiniz
• Akıllı hedef belirleme ve açık eylem planlaması konularında ekip üyelerini yönlendirebileceksiniz
• Yapıcı ve zamanında geri bildirimin performans üzerindeki etkisini artırabileceksiniz
• Bir performans değerlendirme toplantısını güvenle yöneterek mutabakat, gayret ve bağlılık sağlayabileceksiniz.

Program İçeriği
• Performans değerlendirmelerinin avantajları ve zorluklarını belirleme
• Destekleyici liderlik ve ekip üyelerinin ihtiyari davranışları
• Kilit sonuç alanları ve performans göstergeleri
• Performans geliştirme döngüsü
• İş planlama stratejisi, akıllı hedef belirleme ve eylem planları
• Yetkinlikler ve davranış göstergeleri
• Performansın puan ölçekleri ile doğru, objektif ve tutarlı biçimde değerlendirilmesi
• Yapıcı geri bildirim verilmesi ve alınması
• Performans sorunlarının ele alınması ve gerekirse disiplin ve şikayet prosedürlerinin uygulanması
• Etkili performans eğitimi ilkeleri
• Performans değerlendirme toplantısı hazırlanması ve gerçekleştirilmesi.

Başlangıç Tarihi: 5-6 Mart 2012

Performance Review Skills (2 days)

This course demonstrates how managing performance can enable you to motivate individuals and teams to work smarter, more creatively
and with greater customer focus. It develops the principles, practices and behaviours which underpin superior performance. It will ensure
that you get the best out of your people, and deliver a sustainable competitive advantage. It is ideal if you are a line manager, team
leader, personnel or development professional responsible for the assessment and improvement of employees performance.

By the end of the Performance Review Skills course you will be able to:
• highlight key result areas and their related performance indicators
• recognise good and poor performance and the approaches to effectively manage each
• coach team members on smart objective setting and clear action planning
• increase the impact on performance of constructive and timely feedback
• lead a performance review meeting with confidence to achieve agreement, enthusiasm and commitment.

Programme includes
• Identifying the benefits and constraints of performance reviews
• Supportive leadership and team member discretionary behaviours
• Key result areas and performance indicators
• Performance improvement cycle
• Business planning strategy, smart objective setting and action plans
• Competencies and behavioural indicators
• Assessing performance with rating scales with accuracy, objectivity and consistency
• Giving and receiving constructive feedback
• Handling performance issues and following disciplinary and grievance procedures if required
• Principles of effective performance coaching
• Preparing and conducting the performance review meeting.

Dates: 5-6 March 2012

Pat Hartwell (Performance Review Skills and Recruitment and Selection)

For a number of years Pat was a Senior Lecturer in Higher Education teaching primarily on post-graduate courses including the postgraduate CIPD Diploma in Personnel Management, general management courses (D.M.S.) and tutoring in strategic aspects of HRM on the MBA programme from Portsmouth. She has taught and trained in Australia as well as with various institutions in the UK and Europe. Her experience is not restricted to the academic world, having worked in Marketing and in Personnel. A graduate of the University of East Anglia; Pat also holds postgraduates from the University of Newcastle (NSW) and Surrey.
A Fellow of the Chartered Institution of Personnel and Development and a trained counsellor, her specialist areas are in interpersonal and communication skills development and effective management for optimising human performance. Pat is also a recipient of the CIPD award for Meritorious Service for work at Branch and Group level and is Chair designate of the Thames Valley Branch.

Of particular concern is the growing issue of those people who find work an unhappy and distressful experience and works with people, individually and in groups, to help them to become more assertive in their relationships and to reassess their career and future direction. Although the bulk of her work is concerned with the positive aspects of work such as Recruitment and Selection, Appraisal and Presentation Skills, she has a well-deserved reputation for helping people develop their interpersonal skills to deal with negative situations. Her creed is taken from Robert Townsend that people are at least twice as good as they look but the organisational systems and/or the way people are managed prevent them from performing to their potential. Pat has conducted research into the personality profiles and thinking of those people who appear to ‘take whatever life throws at them’ and still have time and energy left over for family and leisure pursuits. This research was across a comparative cross-section of professions and nationalities and from this, she has produced a profile that has proved to be consistent and applicable in a number of situations including change, leadership and successful self-employment; the research has since been endorsed by work from the USA into Stress Management.